Support FAQ
Common setup and troubleshooting answers for the Aethera.TV open beta.
Last updated:
March 6, 2026
Login and account
- I signed in but the header still shows Sign in/Create account: reload once while we stabilize post-auth UI refresh logic.
- 2FA code rejected: enter only the 6-digit code. If it fails, request a new code and submit within 10 minutes.
- Still locked out: contact support@aethera.tv with timestamp and browser version.
Uploads and processing
- Upload session refused: you may have reached concurrent upload-session limits. Finish or cancel pending uploads and retry.
- Upload blocked: files are validated server-side for type and may be rejected by malware policy.
- Finalize/transcode delay: check Status and include upload id in your report.
VTT and realtime
- Frequent disconnects: verify network stability and try another browser profile/extensions disabled.
- Cannot join world: confirm your campaign invite is active and role permissions are correct.
- Room is full: the server enforces hard realtime capacity to protect active sessions.
Billing and payment methods
- Platform subscriptions: VTT plans and Aethera Premium use standard checkout and billing portal management.
- Creator support options: feature-specific support flows may use different supported payment methods.
- What you will see: checkout always shows supported methods for your current product, region, and account context.
- Rollout: additional creator revenue options are expanding in phases.