Candidate reporting, moderation, rights, refund, and support pathways.
Policy candidate
This candidate maps the implemented intake paths for Exchange products and reviews, creator moderation appeals, copyright and DMCA notices, refunds, product help, and account or safety support.
Engineering draft candidate · Unapproved policy candidate · No effective date · Not approved for production use
This page documents implemented pathways for review and testing. Owner approval, qualified legal review, moderation policy approval, staffing decisions, and production evidence remain pending. It is not an effective moderation or appeals policy and does not promise a response time, review order, or outcome.
The implemented Exchange workflow can triage and investigate reports, record action or dismissal, link duplicates, quarantine affected releases or listings, require remediation, and preserve an audit history. These technical capabilities do not establish a final enforcement standard or guarantee that a report will lead to action. Aethera is operated by one developer; reports are reviewed by risk and available evidence, but the queue is not monitored around the clock and no fixed decision time is promised.
Do not include passwords, access tokens, payment-card details, private identity records, or unrelated personal information in a report. Use Support for private account or security context.
Depending on severity, history, confidence, and immediate harm, Aethera may request a correction, label a listing, limit discovery, pause sales or downloads, quarantine a release, preserve evidence, notify affected users, revoke access where legally necessary, suspend commerce tools, or close an account. Malware, fraud, stolen content, dangerous abuse, or urgent legal risk may justify immediate action. Lesser or remediable problems generally receive a chance to correct them when safe and practical.
Missing or materially false AI disclosure, prohibited raw redistribution, account sharing, deceptive compatibility claims, and attempts to evade payment or rights controls are Exchange policy violations.
Aethera may terminate, in appropriate circumstances, users who repeatedly infringe copyright. Decisions consider valid notices, counter-notices, retractions, court outcomes, account relationships, and other reliable evidence rather than applying an automatic fixed-strike number. A serious, admitted, or court-determined infringement may justify action before a pattern develops. Mistaken or materially deficient notices are not treated as proven infringement.
Marketplace Studio moderation history exposes an appeal action for eligible rejected or quarantined seller submissions. The creator supplies the specific evidence, correction, or policy basis for review so the appeal remains bound to the original submission and immutable review snapshot.
If the authenticated appeal path is unavailable, contact Support with a non-secret account identifier and action reference. Support email is loaded from live configuration: support@aethera.tv.
An appeal submission does not restore a listing automatically and does not promise a decision or response time. Final appeal standards and notices still require qualified legal and policy review.