Trust and Safety

Reporting channels, review priorities, and appeals.

Safety and moderation

Clear ways to report a problem

Aethera has separate intake paths for video, live chat, copyright, and account-safety reports. Clear context helps the right part of the report be reviewed without exposing unrelated private information.

Report channels

  • Video reports are available from watch pages.
  • Live chat reports are available from stream chat interfaces.
  • Copyright and DMCA notices are handled through the DMCA form.
  • Account, billing, or access issues can be submitted through support.

How reports are prioritized

  • Immediate risks to account security, user safety, or ongoing service integrity are reviewed first.
  • Active abuse, harmful content, and credible repeat-offender reports are prioritized next.
  • Routine policy reports are reviewed after higher-impact reports.

Review time depends on urgency, available evidence, and available staffing. Aethera is not currently staffed as a 24/7 moderation desk.

Aethera is not an emergency service. If someone is in immediate danger, contact the appropriate local emergency service.

Appeals

If an enforcement notice offers an appeal action, use it so the appeal stays connected to that action. Otherwise contact support with your account identifier, action reference, reason for appeal, and relevant evidence.

Contact: Loading support email

Appeal timing varies with the complexity of the action and the evidence that must be reviewed. Submitting duplicate appeals does not speed up review.